Help

How can we help?

Short, step-by-step pages written for students. Start at the top if you are new; jump to Troubleshooting if something is not working.

Start here

Getting started: first trade in, first AI reviewFrom "I just signed up" to your first AI review in ten to fifteen minutes, in the order that works.

Get your trades in

Quick connect MetaTrader (login + password, nothing to install)MT4/MT5 with your login, investor password and server. Nothing to install; syncs even when your PC is off (Pro).Connect MetaTrader 5 (live sync)The SniperJournal Sync add-on inside your MT5 terminal, step by step. Your password stays on your computer (Pro).Connect MetaTrader 4 (live sync)Same add-on for MT4, plus the one All History click that MT4 needs (Pro).Connect TradeLocker (live sync)Email, password and server; live vs demo; nothing to install (Pro).Import a statement or export fileMT4 Detailed Report, MT5 HTML, TradeLocker CSV or any CSV — drop it on the Import page. Works on every plan.

Use the journal

The AI coachWhat the coach reads, the questions that get the best answers, per-trade reviews and the daily limits.Plans and billingPlans compared, upgrading, prepaid 3/6/12-month packs (card or USDC), invoices, cancelling and failed payments.

Something not working?

TroubleshootingSymptom → fix, by platform: sign-in, the MT4/MT5 add-on, quick connect, TradeLocker, imports, the coach, billing.

More

Your stats, the Edge Score and patternsEvery number on the Dashboard is worked out from the trades in the account and date range you have selected at the top (All accounts or one account; 7D, 30D, 90D, YTD or…
Still stuck?

Email marksfxacademyllc@gmail.com with the page you were on, what you clicked and what you saw. Screenshots help. We answer every message.

Troubleshooting →